Shipping Policy

At Xiaobao Pets (“we”, “us”, “our”), we aim to provide reliable and timely delivery of pet supplies to our customers. This Shipping Policy outlines how orders placed on https://xiaobaopets.com/ are processed and delivered.

1. Shipping Location

We currently offer shipping within Hong Kong only.

At this time, we do not support international shipping.

2. Order Processing Time

• Orders are typically processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from delivery time.

3. Delivery Time

Estimated delivery times after dispatch:

• Hong Kong: 2–5 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or peak periods.

4. Shipping Fees

• Shipping fees (if applicable) will be calculated and displayed at checkout before payment is completed.

• Promotional free shipping offers, if available, will be clearly stated on the website.

5. Delivery Method

Orders are delivered via local Hong Kong courier services.

Delivery is generally made to the address provided during checkout. Please ensure your shipping information is accurate and complete to avoid delays.

6. Tracking Information

Where available, a tracking number will be provided by email once the order has been dispatched.

Tracking availability depends on the selected courier service.

7. Delays & Exceptions

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions

• Public holidays

• Courier service disruptions

• Incorrect or incomplete delivery addresses

Xiaobao Pets Hong Kong is not responsible for delays caused by these factors.

8. Undeliverable or Returned Packages

If an order is returned to us due to incorrect address details or unsuccessful delivery attempts, we may contact you to arrange re-delivery. Additional shipping fees may apply.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Xiaobao Pets Hong Kong
📍 Hong Kong
📧 Email: vincentni232@gmail.com
📞 Phone: +852 5982 4634