Privacy Policy

Xiaobao Pets (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use https://xiaobaopets.com (the “Website”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

• Name

• Phone number

• Email address

• Shipping and billing address

• Order and payment details (processed securely via third-party providers)

• Any information you voluntarily provide through contact forms, messages, or customer support

b. Information Collected Automatically

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the Website

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill orders

• To provide customer support and respond to inquiries

• To manage your account and transactions

• To improve our Website, services, and user experience

• To comply with legal and regulatory requirements

• To prevent fraud and enhance security

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure the proper functioning of the Website

• Analyze Website traffic and usage patterns

• Improve performance and user experience

You may choose to disable cookies through your browser settings. However, some Website features may not function properly as a result.

4. Sharing of Personal Information

We do not sell or rent your personal data.

We may share your information with:

• Payment processors and logistics providers

• Website hosting and IT service providers

• Legal or regulatory authorities where required by law

All third parties are required to protect your data and use it only for authorized purposes.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.
However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Subject to applicable laws (including Hong Kong PDPO), you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Withdraw consent for marketing communications

• Request deletion of your data, where legally permissible

Requests can be made by contacting us using the details below.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies separately.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page and become effective immediately upon publication.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Company Name: Xiaobao Pets
Address:
Shop No. 56, 2/F,
Metro Sham Shui,
No. 226–242 Cheung Sha Wan Road,
Sham Shui Po, Hong Kong

Phone: +852 5982 4634
Website: https://xiaobaopets.com

12. Consent

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.